We are seeking a dynamic and customer-oriented Assistant Manager to join our team at the Wahpeton Eagles Club offering a diverse range of amenities including a bar and grill, and an exquisite gaming room.
As the Assistant Manager, you will play a crucial role in ensuring the smooth operations of the clubhouse, providing exceptional service to our valued members, and assisting the General Manager in achieving business goals. This is an excellent opportunity to contribute to a thriving social hub and elevate the overall member experience.
Member Services:
- Greet and engage with members in a friendly and professional manner, fostering positive relationships and delivering exceptional customer service.
- Respond promptly and effectively to member inquiries, feedback, and concerns, ensuring their needs are met and expectations exceeded.
- Assist members with membership inquiries, sign-ups, renewals, and updates, maintaining accurate membership records.
Operations Management:
- Collaborate with the General Manager to oversee day-to-day operations, ensuring all areas of the clubhouse (bar, grill, gaming room) are running smoothly and efficiently.
- Monitor and maintain cleanliness, organization, and visual appeal of the clubhouse, implementing and enforcing high-quality standards.
- Assist in managing inventory, including ordering, receiving, and stocking supplies for the clubhouse, while controlling costs and minimizing waste.
Team Leadership:
- Supervise and provide guidance to staff members, including training, scheduling, and performance management, fostering a positive work environment.
- Lead by example, demonstrating excellent customer service, professionalism, and teamwork.
- Foster a culture of continuous improvement, encouraging staff to identify and implement innovative ideas to enhance member satisfaction and operational efficiency.
Gaming Management:
- Oversee the gaming area, ensuring proper functioning of equipment, regular maintenance, and adherence to safety guidelines.
- Stay updated on the latest gaming trends and industry developments, recommending updates or additions to the gaming room to enhance member experience.
Bar and Grill Support:
- Collaborate with the bar and grill teams to ensure efficient service delivery, maintaining high-quality standards of food and beverage offerings.
- Support the implementation of marketing initiatives, promotions, and special events in the bar and grill to drive member engagement and revenue growth.
- Assist in managing reservations, seating arrangements, and special requests, ensuring an enjoyable dining experience for members.
- Previous experience in a managerial or supervisory role in a similar hospitality environment, preferably in a membership club, casino, or entertainment venue.
- Strong customer service skills with the ability to communicate effectively and professionally with diverse individuals, including members, staff, and vendors.
- Excellent organizational and multitasking abilities to manage various operational aspects simultaneously.
- Knowledge of gaming regulations in North Dakota, willing to stay updated as required.
- Proven leadership skills with the ability to motivate, train, and develop a team.
- Proficiency in computer systems and software used for membership management, inventory control, and reporting.
Join our team and contribute to the success of the Wahpeton Eagles club where members can enjoy a welcoming environment, exciting gaming experiences, delectable cuisine, and exceptional service. Apply today to embark on an exciting career as an Assistant Manager!
